Logistics
Shipping and Returns
Everything you need to know about delivery and returns.
Shipping
Courier
We book and pay for the shipping ourselves, on the seller’s behalf. A courier specialising in the transport of valuables collects the parcel from their shop and brings it to you, insured for the value of the piece. The courier contacts you to arrange the delivery and sends you the tracking directly.
Delivery times
Times run from the shipping date, not from the order date.
What it costs
Mainland Italy
Sicily
Sardinia
Smaller islands
European Union, western area
European Union, eastern area
Shipping outside the European Union: write to us at support@antiqa.it and we will arrange it on request.
Every piece travels with a courier specialising in the transport of precious goods, in a sealed tamper-evident envelope, insured door to door for its full value. It is delivered by hand, after the courier has called you. For your security and that of our sellers, we do not disclose the name of the courier before the shipment.
The contribution depends on the destination and on the value of the piece, and you see it in the summary before you pay. Above €1,000 to mainland Italy we charge you nothing.
We pay for the insurance. Every shipment is covered for the full value of the piece — loss, theft and damage in transit — and it never appears on your invoice.
Where we do not ship
The catalogue can be browsed from anywhere, but these destinations are not served today: checkout refuses them before payment.
Italian areas
- Ponza (04027)
- La Maddalena (07024)
- Carloforte, Isola di San Pietro (09014)
- Capraia Isola (57032)
- Isola del Giglio e Giannutri (58012)
- Isole Tremiti (71040)
- Procida (80079)
- Pantelleria (91017)
- Egadi: Favignana, Levanzo e Marettimo (91023)
- Lampedusa e Linosa. CAP condiviso con Realmonte, Montallegro e Joppolo Giancaxio, che sono di terraferma (92010)
- Eolie minori: Salina, Stromboli, Panarea, Vulcano, Filicudi, Alicudi (98050)
- Lipari (98055)
Outside Italy
- Croatia — Not yet enabled with the courier
- Canary Islands, Las Palmas — Outside the Union’s customs territory: an export declaration is required
- Canary Islands, Santa Cruz de Tenerife — Outside the Union’s customs territory: an export declaration is required
- Ceuta — Outside the Union’s customs territory: an export declaration is required
- French Guiana — Outside the Union’s customs territory: an export declaration is required
- Guadeloupe — Outside the Union’s customs territory: an export declaration is required
- Martinique — Outside the Union’s customs territory: an export declaration is required
- Mayotte — Outside the Union’s customs territory: an export declaration is required
- Melilla — Outside the Union’s customs territory: an export declaration is required
- Réunion — Outside the Union’s customs territory: an export declaration is required
We do not ship outside the European Union: every shipment would carry an export declaration with it, and that is paperwork we do not handle today.
Tracking
The courier will contact you to arrange delivery and will send you the tracking directly. Keep your phone reachable: delivery is by hand and the courier calls you first. Under "My orders" in your account you will find the order status and the documents.
Preparation times
The seller has 5 working days from order confirmation to prepare the parcel and make it available for collection. You will get a notification when the order leaves.
Returns
Right of withdrawal — 14 days
Under Italian Legislative Decree 206/2005 (the Consumer Code), you have 14 days from delivery to exercise your right of withdrawal, without having to give any reason.
Conditions for a return
- The piece in the same condition it arrived in
- Not worn, not used
- Not altered in any way
- With the original certification, where there is one
Exclusions
- ✕Rings that have been resized at the buyer’s request
Cost of the return: at the buyer’s expense, except where the item is not as described, damaged or not genuine.
For a return you may use whichever courier you prefer. We recommend our courier specialising in the transport of valuables: it is insured for the full value and collects from your address. If you choose it, the cost of the insured collection is deducted from your refund. If you prefer to ship it yourself, the cost and the risk of the transport are yours: the refund is issued when the piece is back with the seller intact, so we recommend an insured, tracked shipment in any case.
You do not have to use it — any explicit statement will do — but if you would rather have a ready-made form, here it is: model withdrawal form.
What the insured collection costs, if you choose it
Standard return procedure
From your account, under "My orders": open the order and press "Request a return within 14 days".
We write to you by email with the instructions for sending the piece back.
Once the piece is back with us, we start the refund.
Piece not as described
If the piece does not match the description or the photographs, the return costs are borne by the seller and the refund includes the original shipping costs.
Piece damaged
If the parcel arrives damaged or with the seal tampered with, write your reservation on the receipt before you sign: without it the claim can no longer be made. Then photograph the parcel and the damage and write to us within 48 hours. Write to support@antiqa.it with the order number, attaching the photographs. Antiqa opens the claim with the courier and follows the refund of the order value.
Piece never arrived
If the order has not arrived within the expected time plus 5 days, write to support@antiqa.it with the order number. Antiqa checks with the courier and, if it is lost, starts the refund procedure provided by the insurance.
More questions about shipping or returns?
Read our FAQ or contact support directly.